Skip navigation

Вітаємо вас у Довіднику безбар’єрності

«У комунікації приховано набагато більше сенсів, ніж нам здається. Цей Довідник допоможе розкрити нові, додаткові смисли, коли в центрі уваги – людина та її різноманіття. І це стане першим кроком у формуванні нової етики спілкування».

Перша леді
Олена Зеленська

How to get your pension, subsidy, social assistance after being evacuated


Changing the place of residence during martial law is not an obstacle to receiving your pension, subsidy or social aid. The first step you need to take:

  • call the Ukrposhta contact center at 0-800-300-545 and select the section “Pensions, social benefits and subsidies”
  • or call the service center of the Pension Fund in your area (list of numbers)

Once you have been connected with the operator, you should inform them that you need to receive a pension, cash benefits at the new address, and provide the following information:

  • last name, first name and patronymic of the recipient
  • the address for receiving payments until March 2022
  • your passport data (passport series and number)
  • the payee’s phone number
  • method of receiving payment (at the post office or at home)
  • new delivery address: index of Ukrposhta branch or temporary residence address
  • if you normally receive payments by postal order, please inform the operator of the transfer code received by SMS

This procedure can also be done online by filling out an application for redirection of pensions, subsidies and social assistance via the Ukrposhta website.

However, please keep in mind, in certains cities and regions of Ukraine, due to active hostilities, the payment of benefits, privileges and subsidies may be carried out with certain irregularities. In particular, the payment is controlled from the central level: the Ministry of Social Policy directly transfers the funds tp Oschadbank, which provides the transfer of payments to the individual recipients:

  • to those who received payments through banks – to their bank accounts. That is, if you receive a subsidy, benefits or cash benefits on the card, you do not need to go anywhere and do nothing extra. You will receive everything on the same card
  • Citizens who received payments through Ukrposhta will receive a money transfer, which can be obtained at the nearest branch of Oschadbank (you must have a passport and tax number)

In addition to social benefits and pensions, you can contact the free 24/7 government hotline at 1545.

* Based on information provided by the Ministry of Social Policy of Ukraine, the Pension Fund of Ukraine, and Ukrposhta


Was this article helpful?

Thanks for your feedback!

Sorry, share your impressions with us